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Responsible Gambling

Commitment

Tabcorp and its venue partners in the Tabaret network share an ongoing commitment to responsible gambling and the highest levels of customer care. The Tabaret Responsible Gaming Strategy and associated initiatives are based upon a Social Health Framework of informed choice, incorporating primary prevention, secondary protection and safety net measures (rehabilitation). For further information in relation to this framework, please visit www.tabcorp.com.au/responsible.aspx

Tabcorp Responsible Gambling Code of Practice

Tabaret venues demonstrate commitment to the Tabcorp Responsible Gambling Code of Practice through:

Tabaret 1. Information Provision
Ensuring that accurate, meaningful information about gambling products in Tabaret venues is available to allow our customers to make informed decisions about their participation in gambling;
2. Customer Care
Maintaining the highest standards of customer care in all Tabaret venues;
3. Support Services Information Provision
Requiring all Tabaret venues to have information about problem gambling support services and the Industry Voluntary Self-exclusion Program; and
4. Stakeholder Relationships
Developing and maintaining close linkages and consultation channels between Tabaret venues and local government, problem gambling services and community organisations.

Further details about the Tabcorp Responsible Gambling Code of Practice are available at www.tabcorp.com.au/responsible_code.aspx. Summaries of the Code are also available at Tabaret venues across Victoria.

Information about and contact details for problem gambling services in Victoria are available at www.problemgambling.vic.gov.au and at all Tabaret venues.

Tabaret Responsible Gaming Manual

Tabcorp has developed a comprehensive Responsible Gaming Manual for Tabaret venue staff that provides detailed information and practical examples of customer care. The Manual supports and operationalises the Responsible Gambling Code of Practice and is updated regularly to ensure the information it contains is current.
Tabaret

Tabaret Responsible Gambling Initiatives

In addition to the Tabcorp Responsible Gambling Code of Practice and the Tabaret Responsible Gambling Manual, other initiatives promote responsible gambling and strong customer care across the Tabaret network:

1. Tabaret Responsible Gambling Venue of the Year Award
This prestigious award recognises Tabaret venues' efforts in promoting responsible gambling and customer care. The award recognises how venues link their business to local community organisations and local government.

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Joint Winners: Mildura Working Man's Club and Summerhill Hotel
receive the 2006 Responsible Gambling Venue of the Year Award

2. Champions of Tabaret Award
Every month Tabaret venue managers nominate staff who have demonstrated exceptional customer care, customer service or teamwork practices for the monthly Champions of Tabaret Award. From the monthly winners, an annual winner is selected.

3. Customer Care Messages
A series of customer care messages for Tabaret venue staff has been developed in conjunction with Gambler's Help services for inclusion in communications with the Tabaret network. These messages serve as regular reminders for venue staff on various aspects of responsible gambling and customer care.

4. Responsible Gambling Awareness Week
In June 2006 Tabaret venues across Victoria participated in the inaugural Victorian Responsible Gambling Awareness Week. Venues displayed responsible gambling "hot tips" in a range of ways and answered questions from customers pertaining to the week and to responsible gambling more generally.

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Staff at the Golden Nugget Tabaret get into the spirit of the
inaugural Victorian Responsible Gambling Awareness Week.

For more information on responsible gambling and Tabaret, please contact the Responsible Gaming Manager, Gaming and Network Games on 03 9868-2725 or via email at barrettl@tabcorp.com.au.

Further information about Tabcorp's commitment to responsible gambling can be found on the Tabcorp website at www.tabcorp.com.au/responsible.aspx or by emailing community@tabcorp.com.au.

August 2006







 
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