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Commitment
Tabcorp and its venue partners in the Tabaret network share an ongoing commitment to responsible gambling and the highest levels of customer care. The Tabaret Responsible Gaming Strategy and associated initiatives are based upon a Social Health Framework of informed choice, incorporating primary prevention, secondary protection and safety net measures (rehabilitation).
For further information in relation to this framework, please visit www.tabcorp.com.au/responsible.aspx
Tabcorp Responsible Gambling Code of Practice
Tabaret venues demonstrate commitment to the Tabcorp Responsible Gambling Code of Practice through:
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1. Information Provision
Ensuring that accurate, meaningful information about gambling products in Tabaret venues is available to allow our customers to make informed decisions about their participation in gambling;
2. Customer Care
Maintaining the highest standards of customer care in all Tabaret venues;
3. Support Services Information Provision
Requiring all Tabaret venues to have information about problem gambling support services and the Industry Voluntary Self-exclusion Program; and
4. Stakeholder Relationships
Developing and maintaining close linkages and consultation channels between Tabaret venues and local government, problem gambling services and community organisations.
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Further details about the Tabcorp Responsible Gambling Code of Practice are available at www.tabcorp.com.au/responsible_code.aspx. Summaries of the Code are also available at Tabaret venues across Victoria.
Information about and contact details for problem gambling services in Victoria are available at
www.problemgambling.vic.gov.au and at all Tabaret venues.
Tabaret Responsible Gaming Manual
Tabcorp has developed a comprehensive Responsible Gaming Manual for Tabaret venue staff that provides detailed information and practical examples of customer care. The Manual supports and operationalises the Responsible Gambling Code of Practice and is updated regularly to ensure the information it contains is current.
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Tabaret Responsible Gambling Initiatives
In addition to the Tabcorp Responsible Gambling Code of Practice and the Tabaret Responsible Gambling Manual, other initiatives promote responsible gambling and strong customer care across the Tabaret network:
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