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Commitment
Tabcorp and its venue partners in the Tabaret network share an ongoing commitment to responsible gambling and the highest levels of customer care. The Tabaret Responsible Gaming Strategy and associated initiatives are based upon a social health framework of informed choice, incorporating primary prevention, secondary protection and safety net measures (rehabilitation). For further information in relation to this framework, please visit www.tabcorp.com.au/responsible.aspx
Responsible Gambling Code of Practice
The Gambling Regulation Act 2003 makes it compulsory for certain organisations that hold gambling industry licences to have a Responsible Gambling Code of Conduct. On 17 March 2009, the Victorian Commission for Gambling Regulation (VCGR) approved a Tabcorp/Tatts developed Responsible Gambling Code of Conduct (the Code) which can be adopted by individual venues. This Code has been endorsed by AHA and adopted by many Tabaret venues. The Tabaret venues that have adopted the Code demonstrate commitment to the Code through:
1. Information Provision
Ensuring that accurate, meaningful information about gambling products in Tabaret venues is available to allow our customers to make informed decisions about their participation in gambling;
2. Customer Care
Maintaining the highest standards of customer care in all Tabaret venues;
3. Support Services Information Provision
Requiring all Tabaret venues to have information about problem gambling support services and the Industry Voluntary Self-exclusion Program; and
4. Stakeholder Relationships
Developing and maintaining close linkages and consultation channels between Tabaret venues and local government, problem gambling services and community organisations.
The Code can be downloaded from the VCGR website from the section "Responsible Gambling", www.vcgr.vic.gov.au.
Information about and contact details for problem gambling services in Victoria are available at www.problemgambling.vic.gov.au and at all Tabaret venues.
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Tabaret Responsible Gambling Initiatives
In addition to the Code, other initiatives promote responsible gambling and strong customer care across the Tabaret network:
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